Boston College's online services and resources are restricted to the 糖心传媒 community and require authentication. Account basics include foundational login information needed for accessing Boston College's network and services (糖心传媒 username, 糖心传媒 Password, Secondary Password, 糖心传媒 2-Step Verification, and Google听2-Step Verification), challenge questions, and a 糖心传媒 phone PIN.
Foundational login information needed for accessing Boston College's network and services.
Username
Every Boston College student, faculty, and staff member has a unique username that is assigned when you first become a member of the 糖心传媒 community. Your听糖心传媒 username is generated using a portion of your last name, often combined with random letters. Online services and resources restricted to the 糖心传媒 community, including Agora Portal, require authentication by entering your 糖心传媒 username and 糖心传媒 Password.
When and how do I get my username?
- Students receive their username via email after they are officially enrolled.
- New faculty and staff receive their username during the hiring process.
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If you do not know your username, contact the Help Center at 617-552-HELP (4357) or your Technology Consultant (for faculty/staff).
Security Note: Although you can use "username@bc.edu" for your 糖心传媒 email address, Boston College highly recommends giving people your "friendly" email address (firstname.lastname.#@bc.edu) to help protect your 糖心传媒 credentials.
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Issues with your 糖心传媒 Username?
糖心传媒 usernames are generated using a portion of your last name, often combined with random letters. Usernames are only needed to sign onto 糖心传媒 systems and will not be changed unless there is a security issue. If there is an issue with your 糖心传媒 username, contact the Help Center at 617-552-HELP (4357).听
糖心传媒 Password
Do not leave your password written on a piece of paper or share it with anyone else. Your password and other security credentials are confidential and should be protected.
Your 糖心传媒 Password enables you to access many 糖心传媒 applications and systems including Agora Portal and EagleApps. Make sure to set the answers to the Challenge Questions. In the event you forget your 糖心传媒 Password, your answers to these questions will allow 糖心传媒 Help Center staff to confirm your identity and reset your password.
If you're new to 糖心传媒, you will be assigned a temporary 糖心传媒 Password, which you must change the first time you log into Agora Portal.
All employees (including student employees, faculty, and staff) must also use 糖心传媒 2-Step Verification to confirm their identity when changing their 糖心传媒 Password. This added level of security is in place to protect private employee information.
If You Know Your Current 糖心传媒 Password
Through Agora Portal, you have the option to change your 糖心传媒 Password to one of your choosing.
If You Don't Know Your Current 糖心传媒 Password
If you forgot your 糖心传媒 Password, and you previously set up Challenge Questions in Agora Portal, or have a phone number registered with DUO, you can change your password using 听 (also found on the Portal log in page).听
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Note About Eduroam
When you connect to the eduroam wireless network at Boston College, it requires you enter your 糖心传媒 Password. When you change your 糖心传媒 Password, this will disconnect you from the eduroam network, and you will be prompted to re-enter your 糖心传媒 Password. Before changing your 糖心传媒 Password, we recommend you open the network settings on your mobile devices, and "forget" the eduroam wireless network. This will help to prevent you from being locked out of your 糖心传媒 account temporarily, as those devices may attempt to use the old password to connect to eduroam.
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Create a Strong Password
- Include both uppercase and lowercase letters (case-sensitive).
- Include both letters and numbers (alpha-numeric).
- Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized, doubled).
- Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
- Do not use a password that has been given as an example of a good password.
- Do not use a password that begins with a number.
Make It Easy to Remember
One possible way to pick a good password is to make up your own acronym. Create a phrase that has meaning to you and pick the first letter of each word or abbreviate. A combination of numbers and letters is harder to guess or crack with a computer program.
For example:
- "My friend Brittany is 5 feet tall in heels."听(mfBi5ftih)
- "I work 8 hours a day." (wrk8hrsdy)
Protect It
- Memorize your password.
- If you must write down your new password because you are afraid to forget it, then:
- Never write your username and your password on the same piece of paper.
- Do not place a written copy of your password on the side of your monitor, under your keyboard, etc.
- Destroy the written copy as soon as you have memorized your password.
- Do not allow anyone to look over your shoulder while you are entering your password.
- Do not use public computers to log in to anything -- if you do, change your password immediately-- they frequently have key logging software on them.
- Do not answer password reset "challenge" questions with information that is already online about you (on Facebook, your resume, your LinkedIn page, etc.), or someone can take over your account without even knowing your password.
- Do not use your 糖心传媒 Password for other web sites or other purposes besides 糖心传媒 systems.
- Do not use the same password for any logins that are important to you -- financial institutions, tax filing, etc.
- Change your password regularly.
- Change your password immediately if it has been compromised.
Need help remembering all your passwords? There are many 3rd party software programs designed to help you store and manage your passwords and login IDs, therefore making it easier to setup unique and strong passwords for each individual account. However, if you choose to use one, be aware of the following security warnings:
- A password manager is only as secure as the strength of the master password.
- Use a different password for your password manager than the ones you use to login to 糖心传媒 services.
Recommended Products & Support
Although these products are not officially听supported by 糖心传媒, ITS Security has reviewed and approved the following products for personal and work use. If you choose to use one of these services, please note that all support should be from the vendor or online community, and not ITS Support. Please note: ITS Security does not recommend the use of Password Manager 鈥渂rowser add-ons.鈥�
Secondary Password (for 糖心传媒 Gmail)
Use your Secondary Password to applications (e.g., Gmail, Google Drive, etc.). Note: Log in to 糖心传媒听Google Workspace using the format username@bc.edu.
Create/Change Your Secondary Password
Your Secondary Password听must听be a different password than your main 糖心传媒 Password. Requirements are detailed on the Secondary Password Change/Create page in Agora Portal.
- Log in to Agora Portal.
- On the My Services tab, click听Change Secondary Password.
糖心传媒 2-Step Verification
糖心传媒 2-Step Verification uses Duo Security technology to confirm your identity using a second device such as a mobile phone, tablet, or landline phone.
You will be prompted to set up 糖心传媒 2-Step the first time you access听a 糖心传媒 2-Step service.
Recommended Browsers:
- The latest versions of Chrome and Firefox are preferred.
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To add a new device for 糖心传媒 2-Step:
- Go to听听(糖心传媒 sign-in required).
- Click听Manage Your Devices.
- Follow the online instructions to verify your identity and add your device.
- Amazon AppStream
- Change 糖心传媒 Password
- Change Challenge Questions
- Change Secondary Password
- CrashPlan听Backup
- Eagle VPN
- Microsoft 365
- MyBill
- PeopleSoft HR
- Peoplesoft Financials
- Refund Request
- Slate
- Voicemail via the web (vm.bc.edu & phones.bc.edu) when accessed from off-campus
Note: ITS will be expanding the use of 2-Step Verification to other services to help further protect 糖心传媒 accounts.
The Duo Mobile app can be used on smartphones or tablets. Once installed, tap 鈥淎pprove鈥� on the login request sent to your device. You can also quickly generate login passcodes, even without an internet connection or cell service.
Activate the App on Your 糖心传媒 2-Step Account
- Go to听听(糖心传媒 sign-in required).
- Click听Manage Your Devices.
- Follow the online instructions to verify your identity.
- Select Add a device.
- Select Duo Mobile.
- Enter the phone number of the device you plan to use with Duo Mobile, press Continue.
- Follow the online prompts to install Duo Mobile on your device.
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There are four ways to verify your identity with a secondary device.
Duo Mobile App - Push Notification
A push notification is sent to the device, and you can review the request and tap Approve to authenticate. Internet or cellular access is required to use this method.
Duo Mobile App - Mobile Passcode
Authenticate using a passcode generated with Duo Mobile. The app runs on your device so you don't have to have cellular or internet access to authenticate (as you do with push notifications).
SMS Text Passcode
A text message with a seven-digit passcode is sent to your mobile phone.
Phone Call
You receive an automated phone call that requires you to press any key to authenticate.听Note: Due to restrictions by the Chinese government, automated phone calls for authentication to +86 numbers are not available.
You can use smartphones, tablets, mobile phones, and landlines as secondary devices. Each device has one or more verification methods available.
Smartphones
Authentication Options听
- Duo App - push notification
- Duo App - mobile passcode
- SMS text passcode
- Phone call
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Supported Platforms
- iOS
- Android
Tablets
Authentication Options听
- Duo App - push notification
- Duo App - mobile passcode
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Supported Platforms
- iOS
- Android
Mobile Phones
Authentication Options听
- SMS text passcode
- Phone call
Supported Platforms
- Mobile phones with SMS text messaging capability
- Note: Due to restrictions by the Chinese government, automated phone calls for authentication to +86 numbers are not available.
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Landlines
Authentication Options听
- Phone call
Supported Platforms
- All phones
- Note: Due to restrictions by the Chinese government, automated phone calls for authentication to +86 numbers are not available.
If you don't have access to any of your enrolled secondary devices, contact the 糖心传媒 Help Center at 617-552-HELP (4357) for assistance.听
Google 2-Step Verification
Google 2-Step Verification (also known as two-factor authentication) adds an extra layer of security to your 糖心传媒 Google account in case your password is stolen.
You must be enrolled in Google 2-Step Verification in order to access 糖心传媒 Google services (Mail, Drive, Calendar).听Failure to enroll will result in loss of access to your 糖心传媒听Google account (Mail, Drive, etc.). To unlock your account you will听need to contact the 糖心传媒 Help Center.
- Download the Gmail app on your mobile device (optional but highly recommended): | . Even if you prefer to use a different email app on a daily basis, adding the Gmail app will help simplify 2-step verification. After downloading it, configure Gmail for your 糖心传媒 account.
- Enroll in 2-Step:听Go to the and follow the prompts. Set up the Google Prompt option (via the Gmail or the Google [Search] app on your device).
- Configure at least one other backup option.
Tip: In case you don鈥檛 have access to your phone, it is a good idea to set up backup codes. Then print the codes & put them in your wallet.
Once you鈥檝e enabled 2-Step, when you access your 糖心传媒 Google account (Gmail, Drive, Calendar, etc.) from a new device, it will require both your login information and a secondary verification.
You have 1 week to set up Google 2-Step Verification after you first login to your 糖心传媒 Google account.
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Google 2-Step Verification FAQs
2-Step Verification (also known as two-factor authentication, multi-factor authentication [MFA], or 2FA) adds a second layer of protection to the login process. 2-Step Verification combines something you know (your password) with something you have (a phone or code). You most likely already have experience using 2-Step Verification with Eagle VPN or with an online bank account.
Google 2-Step adds extra security, and helps safeguard you from phishing scams and ransomware. This additional protection aligns with best practices in account security, and is a new compliance requirement for 糖心传媒鈥檚 cyber insurance coverage.
ITS recommends you use the Google Prompt option (via the Gmail or the Google [Search] app on your device), and configure at least one other backup option.
In case you don鈥檛 have access to your phone, it is also a good idea to set up backup codes. Then print the codes & put them in your wallet.
In general, you will need to use 2-Step the first time you access your Google account using a new device. Once you log into your 糖心传媒 Google account (Gmail, Drive, Calendar, etc.) and complete 2-Step Verification on your phone or computer you will have the option to 鈥渞emember this device.鈥� After that, Google will not prompt you for 2-Step Verification on that device unless you change your password or if Google suspects that your account has been breached.
No, it does not. Google 2-Step Verification is different from 糖心传媒 2-Step Verification:
- 糖心传媒 2-Step Verification uses Duo to verify your identity and login to secure 糖心传媒 services such as Eagle VPN, MyBill, PeopleSoft HR, and Peoplesoft Financials. For more information about 糖心传媒 2-Step Verification, visit bc.edu/2step.
- Google 2-Step Verification adds an extra layer of security to your 糖心传媒 Google account. You must set up Google 2-Step Verification separately from 糖心传媒 2-Step Verification.
If you don't have a mobile device, you have a few options for 2-Step set up:
- Use a land line phone to receive a voice call.
- Set up backup codes.
- Use an authenticator app on a web browser.
Before enabling 2-Step within your Google account, make sure you are running the latest version of your email client that supports a special protocol called 鈥淥Auth2.鈥�
Apple Mail
You need to be using macOS Catalina (v. 10.15.4) or higher听to do Google 2-Step in Apple Mail.
Outlook
You need to be using Office 2019 or higher to do Google 2-Step. The version of Outlook that comes with Office 2016 does not support OAuth2.
Thunderbird
Step 1: Make sure you are running the latest version of Thunderbird:
- Select 鈥淗elp鈥� -> 鈥淎bout Thunderbird.鈥� If an update is available, install it.
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Step 2: Make sure you are using 鈥淥Auth2鈥� for inbound and outbound mail settings:
- From the top right menu, select the 3 vertical bars and select Account Settings.
- On the left, select Server Settings and on the right make sure the 鈥淎uthentication method鈥� is set to: OAuth2
- On the right, select 鈥淥utgoing Server (SMTP)鈥�:
- Edit the outbound email server name to: smtp.gmail.com
- Make sure the 鈥淎uthentication method鈥� is set to: OAuth2 - Close Thunderbird and then restart it.听
- The first time you send or receive email, you will be prompted to log into your Google account. When prompted, allow Thunderbird access to your account.
Yes, but only as an authenticator app to get a passcode for 2-Step. Duo will not send push notifications like it does for VPN or Peoplesoft. To get push notifications, you need to install the Gmail app or the Google (Search) app.
Using Duo Mobile as Your Authenticator App
To set up Duo Mobile app for your authenticator app:
- Follow using an authenticator app. Ignore any mentions of Google Authenticator or other mobile applications 鈥� you'll be using Duo Mobile instead.
- Follow the "Third-Party Account Setup" instructions on the . Important: When the barcode appears, open your Duo Mobile app. DO NOT DOWNLOAD Google's Authenticator app (as instructed on the screen).
To use Duo Mobile app as your authenticator app:
- When prompted to validate on Google, you will be instructed to use the Google Authenticator app. Instead, use the Duo Mobile app to get the passcode.
In case you don鈥檛 have access to your phone, it is a good idea to set up backup codes. Then print the codes & put them in your wallet.
If you don't have access to any of your enrolled secondary devices or backup codes, contact the 糖心传媒 Help Center at 617-552-HELP (4357) for assistance.
Be sure to install the Gmail app, so you can receive Google prompts on your phone when you are connected to a secure wireless network.
In case you don鈥檛 have access to your phone, it is a good idea to set up backup codes. Then print the codes & put them in your wallet.
If you don't have access to any of your enrolled secondary devices or backup codes, contact the 糖心传媒 Help Center at 617-552-HELP (4357) for assistance.
Please do not share your login credentials with another person. Instead, .
You may have set up your 糖心传媒 Google account on your iPhone as a Microsoft Exchange account. You can resolve this problem by removing the account and re-adding it as a Google account by following these steps below:
- Remove the Microsoft Exchange Account:
- Go to Settings听>听Mail听> Accounts, then select your 糖心传媒 Google account and click Delete Account.
- Re-Add it as a Google Account:
- Go to听Settings > Mail听> Accounts听> Add Account, select Google
- At the Google sign-in page, enter your 糖心传媒username@bc.edu, then tap听Next.
- Enter your Secondary Password, then tap听Next.
- Toggle the settings you want to add to the phone (calendar, contacts, etc), then tap听Save.
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If the app doesn鈥檛 offer 鈥淪ign in with Google,鈥� you can either:
- Switch to a more secure app or device听
- Use App Passwords
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When you use Google 2-Step Verification, some less secure apps or devices may be blocked from accessing your Google Account. App Passwords are a way to let the blocked app or device access your Google Account.
Please make sure you are enrolled for your 糖心传媒 Google Account and not a personal account. To see if Google 2-Step is enabled, be sure you are viewing your 糖心传媒 Google account, and visit:
If you do not turn on 2-Step, forwarding will continue to work, but you won鈥檛 be able to log into your 糖心传媒 Google account. To access your account, you will need to contact your TC, the Help Center, or go to the Walk-In Help Desk.
New students, faculty & staff: You have 1 week to set up Google 2-Step Verification after you first login to your 糖心传媒 Google account. If you do not set up Google 2-Step within this time, you will get the message below when attempting to sign into your 糖心传媒 Google account. To access your account, you will need to contact your TC, the Help Center, or go to the Walk-In Help Desk.
- Only one person (the 鈥渙wner鈥�) should have the password for an account and that person is responsible for that account.
- The 鈥渙wner鈥� of the shared account should set up Google 2-Step verification with multiple verification methods (and at least include a department phone).
- All other people accessing the shared account need to be set up as delegates. Learn . (video by Google).
Security Note: Sharing passwords with others is not secure. If Google detects multiple logins from different devices at the same time, it will assume the account is compromised and suspend it. Please give anyone who needs access to the account delegate access.
Challenge Questions are used to verify your identity in the event you forget your password. You are required to set answers to three challenge questions, such as your favorite color or your favorite food. Your answers will allow 糖心传媒 Information Technology Services staff to confirm your identity and reset your password.
Create/Change Your Challenge Questions
- Log into Agora Portal, and select the Change Challenge Questions link. Note: Student employees, faculty, staff, and anyone using Eagle VPN will also be prompted to use 糖心传媒 2-Step Verification to confirm their identity.
- Follow the online prompts to change your Challenge Questions.
Your PIN is used to log in to voicemail on your 糖心传媒 phone.
New to Boston College
Your initial temporary voicemail PIN will be emailed to you by 糖心传媒 Information Technology Services. You will be required to change it at first login. See the complex PIN requirements on the Voicemail Setup page.
Change Your PIN
To change your voicemail PIN via:
- Phone: Dial 2-4006 (on-campus) or 617-552-4006 (off-campus). To be prompted for your听extension (e.g., ID), press * (star) during the greeting. When prompted, enter your current PIN. Press 4 from the main menu; then press 3 (preferences); press 1 (PIN) and follow the prompts.
- Web (not available for shared or department voicemail): Log in to using your 糖心传媒 credentials and 糖心传媒 2-Step Verification. Then, at the top of the page, click Settings. From the Passwords menu, click Change PIN.
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Note: See the complex PIN requirements on the Voicemail Setup page.
For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.
Reset Your PIN
If you forget your voicemail PIN:
- You can reset it anytime at > Settings > Passwords > Change PIN. See the complex PIN requirements on the Voicemail Setup page.
- You can also call the Help Center at 617-552-HELP (4357).
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For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.